Support and training
We are here to help you professionally to ensure a distinctive digital transformation experience
Contact technical support experts
general questions
Looking for general information about using or configuring Doc Suite? This is the place to highlight those common queries.
Pre-made solutions
Want to learn more about how to use preconfigured solutions? See this section for detailed instructions.
Error messages or problems
If you encounter error messages or problems, don't worry. We are here to answer your questions and help you overcome these challenges.
Critical business issues
Dealing with important business issues? We are here to support you 24 hours a day, 7 days a week to ensure your business continuity.
Integration management
Want to link to other software products or connect with the DocSuite community? We are here to help you achieve this.
Operating questions
Need answers about your system's operation? We are here to provide personal guidance and smooth usage training
The importance of technical support in the DocSuite system
Solving technical problems
The technical support team helps analyze and diagnose technical problems that users may encounter, and provides appropriate solutions to these problems. This helps reduce unplanned outages and ensure business continuity effectively.
Providing assistance and guidance
The technical support team provides assistance and guidance to users in using the system correctly and making the most of its features. This helps reduce the time and effort spent dealing with technical challenges and improves user experience.
Performance optimization
With specialized technical support, it is possible to improve system performance and make the most of its features. This helps to improve work efficiency and achieve the best results.
Updates and developments
The technical support team provides updates and developments to the system on a regular basis, which helps to improve its security and follow up on technical developments. This ensures the continuity of the system and keeping it up to date with the latest requirements.
Providing consulting and training
The technical support team can provide consultations and trainings for users to improve their understanding of the system and use it more effectively.
Enhance customer confidence
Technical support contributes to building customer confidence in the system and the service provider. Customer trust is an important factor in the continuity and success of the system.
What distinguishes our team
Professional experts
We have a team of professional and experienced specialists in the field of information technology and electronic archiving systems. We guarantee that you will receive support from the best experts in the field.
Around the clock support
We realize that challenges and problems may arise at any time, which is why we provide support 24 hours a day, 7 days a week. You can count on us to solve problems as they arise.
Fast correct response
We consider the speed of response to be one of our most important priorities. When you contact our technical support team, we promise that we will respond to you in the shortest possible time to help solve the problem.
Custom solutions
We understand that each client's needs may differ, which is why we offer customized solutions to meet your individual needs. Whether you need help installing the system, or understanding how to use certain features, we're here to help.
Support Form
Please fill out the following form to submit your request, and we will contact you directly as soon as possible.